MYDESIGNGIFT DELIVERY SERVICES
At MYDESIGNGIFT, we focus on product quality and excellent service. Thanks to our production facility, we can dispatch many of our items within 24 hours of receiving the order. That is because all of our staff and production are in the same building, ensuring each product is printed and manufactured to the company's established high standards. Production times vary according to each specific product, details of which are available on each product page and be aware that delivery time is not the production time. In rare cases, when we need to re-print an item, this may take an additional 1-2 days. We can allow separate delivery and billing addresses for all orders.
Delivery time details are outlined below (note: these are not the same as production times) MYDESIGNGIFT does not continue production or dispatch work over the weekend except at Christmas and other busy events.
MYDESIGNGIFT uses the Bulgarian Post standard service for most orders under 2kg. This is our standard service and is the default delivery option listed in the shopping cart. Bulgarian Post delivers 80% of our orders within 7 (seven) working days. Non-EU deliveries can take up to 10 working days, in rare cases 20 days. If the parcel is not received within 20 days, please contact Customer Care.
After we dispatch parcels, unfortunately, no delivery address change can be made.
If your item is over 2kg, bulky, or large (over 60x40cm), we use DHL couriers.
EU non-mainland delivery is available for Bulgarian Post, except in the case of large or bulky items that need a service other than Bulgarian Post standard recorded. If large or bulky pack to non-EU mainland destination, customers may we required to pay the surcharge for the delivery excess charged by the carrier. We will contact you to inform the costs.
CUSTOMS TAX / DUTY
If your MyDesignGift order is to be delivered outside of the EU, you may incur additional charges beyond our control. This could be non-reclaimable customs tax as well as administration fees. For non-EU country, we'd advise checking their specific customs on import duty.